Your information, handled honestly.

Nexentra Solutions (“Nexentra”, “we”, “us”) is a technology company based in Lahore, Punjab, Pakistan. We are responsible for the personal information collected through nexentrasolutions.tech (the “site”).

For anything about this policy or your information, email contact@nexentrasolutions.tech.

When you send an enquiry through the contact form, we receive:

• Your name and email address (required)
• Your company name and phone number (optional)
• The services you're interested in and a budget range (optional)
• The project details you write in the message

With each enquiry we also record the time it was sent, your device's time zone (reported by your browser), your IP address, and the approximate location that IP address suggests (city, region and country). This helps us reply at a sensible time for you and spot abuse.

When you visit the site, our hosting provider automatically records standard technical information in server logs — such as your IP address, browser type, the page requested and the time of the request. This is used to keep the site running and secure.

We do not use analytics tools, advertising networks, tracking pixels or fingerprinting on the site.

• To read and reply to your enquiry, and to discuss a possible project with you
• To prepare a proposal or agreement if you ask us to
• To keep the site secure — for example, limiting repeated form submissions from the same connection
• To meet legal, accounting or regulatory obligations

We don't send marketing emails unless you ask us to, and we never sell or rent personal information.

Where data-protection laws such as the GDPR apply, we rely on: your request (taking steps at your request before entering into a contract) to answer enquiries; our legitimate interests to keep the site secure and operate our business; and legal obligation where the law requires us to keep records.

Each enquiry is saved in our secure database and delivered by email to our business inbox, both over encrypted connections, so it isn't lost if one of them fails. Only authorised people at Nexentra can read enquiries, through our password- and code-protected admin panel. Enquiries are not added to a mailing list.

Every enquiry passes two automated spam checks (a hidden form field and how quickly the form was sent). Anything that fails both is discarded; anything that fails one is kept and marked for a person to review. No other automated decisions are made about you.

We share information only with service providers that help us run the site and our business, and only as needed:

• Our web hosting and business email provider, which hosts the site and our inbox
• Our cloud database provider, which stores the site's content and the enquiries you send
• YouTube, only if you choose to play an embedded video (see our Cookie Policy)
• IP geolocation services (ipinfo.io, with ipwho.is as a backup), which receive your IP address when you send an enquiry so we can see its approximate location
• The content delivery network that serves project images and videos, which receives your IP address when your browser loads them

We may also disclose information if required by law, or to protect our rights, users or the public.

Our providers may process information outside Pakistan, including in other countries whose data-protection laws differ from yours. Where that happens we rely on providers that apply appropriate security and contractual safeguards.

• Enquiries in our database: deleted automatically 24 months after they're sent, or sooner if you ask
• Enquiry emails in our inbox: kept for as long as needed to respond and follow up — normally up to 24 months — unless we start working together, in which case project records are kept for as long as the law and our agreement require
• Server logs: according to our hosting provider's standard retention
• Form rate-limiting data: held briefly in memory and discarded within minutes

The site is served over HTTPS, email is sent over encrypted connections, and access to our systems is restricted to authorised people with strong authentication. No method of transmission or storage is completely secure, but we work to protect your information and will act promptly if something goes wrong.

Depending on where you live, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct or delete it
• Object to or restrict how we use it
• Withdraw consent where we rely on it
• Complain to your local data-protection authority

To exercise any of these, email contact@nexentrasolutions.tech. We'll reply within 30 days, and may ask you to confirm your identity first. Using these rights is free.

We don't sell or share personal information for advertising, so there is nothing to opt out of.

If a security incident affects your personal information in a way that puts you at risk, we'll tell you without undue delay and explain what happened and what we're doing about it, as the law requires.

The site is intended for businesses and is not directed at children under 16. We don't knowingly collect their information.

If we change how we handle personal information, we'll update this page and the “Last updated” date above.